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Privacy Policy

At Silverstone Osteopathy (referred to as “we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.silverstoneosteopathy.co.uk (the “Website”).

By using our Website, you agree to the terms of this privacy policy. Please read this policy carefully. If you do not agree with our policy, please refrain from using our Website.

1. Information We Collect

We may collect and process the following types of information about you:

Personal Information:

  • Identity Data: Your name, title, date of birth, and gender.

  • Contact Data: Your address, email, and telephone number.

  • Financial Data: Payment card details are processed securely by our payment provider. We do not store card details.

  • Transaction Data: Details of payments made for services provided.

  • Technical Data: Your IP address, browser type, time zone settings, and other data collected through your interaction with our Website.

  • Usage Data: Information on how you use our Website and services.

  • Marketing & Communication Data: Your preferences regarding marketing communications.

2. How We Use Your Personal Data

We use your personal information to:

  • Deliver osteopathic services and manage your bookings.

  • Improve our Website and understand how visitors use it.

  • Send updates or health information (with your consent).

  • Meet legal obligations and safeguard your data.

We do not sell or rent your personal data to third parties and will not share your data for marketing purposes without your explicit permission.

3. Legal Basis for Processing

We process your data in accordance with the UK GDPR based on:

  • Performance of a Contract: To provide treatment or manage bookings.

  • Legitimate Interest: For administrative and clinical efficiency.

  • Consent: For communications or marketing.

  • Legal Obligation: Where required by law.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. After this, your data will be securely deleted or anonymised.

5. Your Rights

Under the UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate information

  • Request data deletion

  • Restrict data processing

  • Request transfer of your data (data portability)

  • Object to certain uses of your data

  • Withdraw consent at any time

To exercise any of these rights, please contact us at:

info@silverstoneosteopathy.co.uk

6. Sharing Your Data

We may share your data with:

  • Trusted third parties (e.g., booking systems, IT providers)

  • Payment processors (for secure transactions)

  • Regulatory or legal authorities, if required by law

All third parties must treat your data in accordance with the law and with strict confidentiality.

7. Data Security

We implement appropriate technical and organisational measures to protect your data from accidental loss, misuse, or unauthorised access.

8. Cookies

We use cookies on our Website to improve functionality and analyse usage. You can disable cookies via your browser settings.

See our Cookie Policy for more details.

9. International Transfers

We do not transfer your personal data outside the UK or EEA. If this changes, we will ensure compliance with data protection legislation using appropriate safeguards.

10. Changes to This Policy

This policy may be updated to reflect changes in the law or our practices. Any updates will be posted here with a revised effective date.

11. Contact Us

If you have questions or concerns about how your data is handled, contact:

Silverstone Osteopathy

Address: 89 Brighton Road, Purley, CR8 4HD

Email: info@silverstoneosteopathy.co.uk

Phone: 020 8660 6632

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

Effective Date: 21st April 2025